Regulatory notices and complaints policy

Firm details

FM Legal is an English law firm.  FM Legal is the trading name of FM Legal Limited a private limited company incorporated in England and Wales with company number 07665808 and whose registered office is at 5 The Crescent, Surbiton, Surrey KT6 4BN, United Kingdom.

FM Legal Limited is a recognised body authorised and regulated by the Solicitors Regulation Authority with registration number 561347.  A list of the directors is available from the registered address, together with a list of those persons who are designated as partners.  FM Legal uses the term “partner” to refer to a shareholder or director of FM Legal Limited, or an employee or consultant who is a lawyer of equivalent standing and qualification.

FM Legal Limited is part of Flawless Money Limited’s VAT group whose VAT number is GB115083053.

Please note that FM Legal does not offer any services to consumers (members of the public).

Complaints procedure

We (FM Legal) want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first – see the FM Legal Complaints Procedure. If you have, then you must take your complaint to the Legal Ombudsman:

  • within six months of receiving a final response to your complaint;

and

  • no more than six years from the date of act/omission; or
  • no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.